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Job Title: Technical Business Analyst – Infrastructure & Networking
Location: Sydney, NSW
Company: NTT Data
Contract Type: 9-Month Contract (High Possibility of Extension)
Location: Bella Vista, NSW
Work Arrangement: Hybrid (3 Days Onsite per Week)
Role Overview:
NTT Data is seeking a capable Technical Business Analyst (BA) to support our Infrastructure Services team in Sydney. This role is ideal for someone with a strong background in networking, infrastructure operations, process improvement, and financial tracking. The successful candidate will work closely with Product Owners, Service Managers, and technical teams to drive service excellence and operational efficiency.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
Key Responsibilities:
Infrastructure & Networking Analysis:
- Collaborate with infrastructure and network teams to gather technical requirements and translate them into actionable business solutions
- Support the design and implementation of infrastructure and network services, ensuring alignment with business needs
- Assist in capacity planning, performance monitoring, and optimization of infrastructure services
Process Improvement & Service Management:
- Analyze and document current IT service processes; identify gaps and recommend improvements
- Develop and maintain service catalogues and dashboards for performance tracking
- Work with Service Management to define and monitor SLAs and KPIs
Financial & Budget Tracking:
- Support budgeting and forecasting activities for infrastructure services
- Track and report on service costs, usage, and financial performance
- Assist in business case development and cost-benefit analysis for new initiatives
Stakeholder Engagement:
- Act as a liaison between technical teams and business stakeholders
- Facilitate workshops, gather requirements, and ensure clear communication across teams
- Prepare and present reports and insights to senior management
Required Skills & Knowledge:
- Strong understanding of enterprise networking concepts (LAN/WAN, firewalls, VPNs, etc.)
- Familiarity with ITIL-based service management and process improvement
- Proficiency in financial tracking, budgeting, and cost analysis
- Excellent analytical, documentation, and stakeholder management skills
- Experience with tools for data visualization and reporting (e.g., Power BI, Tableau)
Desirable:
- Exposure to cloud infrastructure (AWS, Azure) and hybrid environments
- Knowledge of IT asset management and capacity planning tools
Questions? Reach out: ***************@global.ntt
To be considered for this opportunity click the 'Apply' button, or for more information about this and other opportunities please contact Kumar Kuchipudi. Please quote our job reference number: 646575.
About us
Workforce Solutions is a division in the Australia and New Zealand region of NTT Ltd. and includes the former Viiew as part of its broader expertise and capabilities. The Workforce Solution division specialize in workforce-as-a-solution services, allowing clients the flexibility to augment or strengthen their team with a specialized workforce who offer deep experience and expertise in digital, data, security, infrastructure, project solutions and business transformation. Our highly experienced and skilled teams are supported by extensive training and enablement, ongoing technical assessments and our global network as part of NTT Ltd. All team members of Workforce Solutions are selected for the depth of their knowledge and experience in their particular field, as well as their professionalism and ability to integrate into our client’s workplace environment. To ensure the best match, we encourage clients to be involved in selecting their Workforce Solutions consultants.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
